Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions for refunds on Fintechsetu's PolicyMind AI subscription services. We are committed to ensuring customer satisfaction while maintaining fair business practices.

By subscribing to our Services, you agree to the terms of this Refund Policy.

2. Subscription Plans

Fintechsetu offers subscription-based access to PolicyMind AI with the following billing cycles:

• Monthly Subscriptions: Billed every month
• Annual Subscriptions: Billed once per year with discounted pricing

All subscription fees are charged in advance at the beginning of each billing period.

3. Free Trial Period

We offer a free trial period for new users to evaluate our Services:

• The free trial provides full access to PolicyMind AI features
• No payment information is required to start the free trial
• At the end of the trial period, you may choose to subscribe to a paid plan
• If you do not subscribe, your access will be limited to basic features or suspended

We encourage all users to thoroughly evaluate our Services during the free trial period before committing to a paid subscription.

4. Refund Eligibility

4.1 Monthly Subscriptions

For monthly subscription plans:

• Within 7 Days: Full refund available if requested within 7 days of the initial subscription or renewal, provided the service has not been substantially used
• After 7 Days: No refund will be provided for the current billing period. You may cancel to prevent future charges

4.2 Annual Subscriptions

For annual subscription plans:

• Within 14 Days: Full refund available if requested within 14 days of the initial subscription, provided the service has not been substantially used
• 15-30 Days: Pro-rated refund may be considered on a case-by-case basis
• After 30 Days: No refund will be provided. You may cancel to prevent future renewals

4.3 Definition of "Substantially Used"

A service is considered substantially used if:

• More than 10 policy documents have been uploaded and processed
• The AI features have been actively used for data extraction
• Reports or analytics have been generated and downloaded
• Client data has been imported or created in the system

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees after the applicable refund period has expired
• Services that have been substantially used
• Add-on services or features purchased separately
• Custom development or integration services
• Training and onboarding services already delivered
• Subscriptions terminated due to violation of Terms and Conditions
• Partial month or partial year refunds (except as specified in Section 4)

6. How to Request a Refund

To request a refund, please follow these steps:

7. Refund Processing

7.1 Processing Time

Once a refund is approved:

• Refunds are processed within 7-10 business days
• The refund will be credited to the original payment method
• Bank processing times may vary; please allow additional time for the refund to appear in your account

7.2 Refund Method

• Credit/Debit Card: Refunded to the original card (5-10 business days)
• Net Banking: Refunded to the original bank account (5-7 business days)
• UPI: Refunded to the original UPI ID (3-5 business days)
• Other Methods: Refunded via bank transfer if original method is unavailable

7.3 Refund Amount

The refund amount will be the subscription fee paid, minus:

• Any applicable payment gateway fees (non-refundable)
• Pro-rated charges for the period of service used (if applicable)

8. Service Interruptions

In case of service interruptions caused by Fintechsetu:

• Extended outages (more than 24 consecutive hours) may qualify for service credits
• Service credits will be applied to your next billing cycle
• Service credits are calculated based on the duration of the outage
• Scheduled maintenance windows do not qualify for service credits

9. Chargebacks

We encourage you to contact us directly to resolve any billing issues before initiating a chargeback with your bank or credit card company. Chargebacks initiated without first contacting us may result in:

• Immediate suspension of your account
• Loss of access to all data stored on the platform
• Additional fees to cover chargeback processing costs

10. Exceptional Circumstances

We may consider refunds outside of the standard policy in exceptional circumstances, including:

• Documented technical issues that prevented use of the service
• Billing errors on our part
• Duplicate charges
• Medical emergencies or other extenuating circumstances (documentation may be required)

Such requests will be evaluated on a case-by-case basis at our discretion.

11. Plan Downgrades

If you downgrade from a higher-tier plan to a lower-tier plan:

• No refund will be provided for the difference in plan costs
• The downgrade will take effect at the start of your next billing cycle
• You will retain access to higher-tier features until the end of your current billing period

12. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We will notify existing subscribers of material changes via email. Your continued use of our Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us: